Terms & Conditions — tk10c Casino

Section 1

Acceptance of Terms

By accessing, registering on, or using any part of the tk10c platform — including the website at tk10c.app, any associated mobile-optimised interface, or any game or betting service offered through the platform — you confirm that you have read these Terms and Conditions in their entirety, that you understand them, and that you agree to be legally bound by them.

If you do not agree with any part of these Terms, you must immediately cease using the tk10c platform. Your continued use of any service offered by tk10c constitutes unconditional acceptance of these Terms in their current version, including any amendments made after the date of your initial registration.

Binding Nature

These Terms represent the entire agreement between you and tk10c with respect to your use of the platform. They supersede all prior communications, representations, or agreements — whether written or oral — relating to the subject matter herein. No waiver by tk10c of any breach of these Terms shall be considered a waiver of any subsequent breach.

Language of the Agreement

The authoritative version of these Terms is written in English. While tk10c may provide translated summaries for informational purposes, the English-language version governs in all cases. If you are accessing tk10c from Bangladesh and require clarification on any clause, you may contact our support team at [email protected] at any time.

Section 2

Eligibility & Age Restriction

To be eligible to register and maintain an active account on tk10c, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout the life of your account:

• You are at least 18 years of age. This requirement is non-negotiable and applies regardless of the legal gambling age in any other jurisdiction.
• You are accessing the platform of your own free will, for personal entertainment purposes only.
• You are not acting as an agent for, or on behalf of, any third party when depositing, betting, or withdrawing funds.
• You are not a current employee, contractor, affiliate, agent, or close family member of a current employee of tk10c or any of its affiliated entities.
• You have not previously been self-excluded from tk10c or had an account permanently closed for breach of these Terms.
• You are registering and using your account for lawful purposes only.

Age Verification Process

tk10c conducts age verification as part of the Know Your Customer (KYC) process required before any withdrawal is processed. Acceptable identity documents for verification include a valid National Identity Card (NID), passport, or driver's licence issued in Bangladesh. tk10c reserves the right to request additional documentation at any time if there is reasonable doubt about a player's age or identity.

Any account found to belong to a person under the age of 18 will be suspended immediately. All deposits made by an underage account holder will be returned to the originating payment method (bKash, Nagad, Rocket, or bank account as applicable), and all winnings accrued will be forfeited. tk10c will take all reasonable steps to prevent underage gambling and cooperates with efforts to identify and report such activity.

Section 3

Account Registration & Verification

Each individual may hold only one registered account on tk10c. Duplicate accounts — whether opened intentionally or by error — are a breach of these Terms and may result in the suspension of all associated accounts and the forfeiture of any balances held therein. If you believe a duplicate account has been created in error, you must contact [email protected] immediately to request consolidation.

Registration Information

During registration you are required to provide accurate, complete, and up-to-date information including your full legal name, date of birth, residential address in Bangladesh, contact number, and a valid email address. You are responsible for maintaining the accuracy of your registration details. Material changes — such as a change of address or contact number — must be updated via the account settings panel or notified to our support team without undue delay.

Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. tk10c recommends using a strong, unique password and enabling two-factor authentication (2FA) from your account security settings. You must not share your login credentials with any other person. Any activity carried out under your account credentials is your responsibility, whether or not it was authorised by you.

If you suspect that your account has been accessed without your authorisation, you must notify tk10c immediately by contacting [email protected]. tk10c will take reasonable steps to secure the account pending investigation, but accepts no liability for losses incurred as a result of unauthorised access where you have failed to take reasonable steps to protect your credentials.

Know Your Customer (KYC)

tk10c is committed to operating a safe and transparent platform. As part of this commitment, all accounts are subject to KYC verification before any withdrawal is processed. The KYC process may require submission of:

• A clear photograph or scan of a government-issued photo ID (NID, passport, or driver's licence)
• Proof of address dated within the last three months (utility bill, bank statement, or official correspondence)
• Proof of payment method ownership (screenshot of bKash or Nagad account showing your name and number)
• Source of funds documentation in cases where large transactions or unusual activity are identified

Failure to complete KYC verification within 30 days of the first withdrawal request may result in account suspension. tk10c processes all KYC documentation with strict confidentiality in accordance with the Privacy Policy.

Section 4

Deposits, Withdrawals & Payment Terms

All deposits and withdrawals on tk10c are processed in Bangladeshi Taka (BDT). There is no currency conversion applied to player balances, and no foreign exchange fee is charged on any transaction. The cashier supports the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank internet banking, and BRAC Bank internet banking.

Deposits

The minimum deposit is ৳200. Deposits made via bKash or Nagad are typically credited to your tk10c account balance within 60 seconds of the transaction being confirmed on the mobile wallet network. Bank transfer deposits may take up to two banking hours to be credited depending on the processing time of the originating bank. tk10c charges zero fees on deposits.

All deposits must originate from a payment account registered in your own name. Third-party deposits — where the bKash, Nagad, or bank account belongs to a different individual — are not permitted and will be returned. Repeated attempts to deposit from third-party accounts may result in account suspension.

Withdrawals

The minimum withdrawal is ৳500. Withdrawal requests are processed to the same payment method used for the most recent deposit where operationally possible. KYC verification must be completed before any withdrawal is approved. Verified accounts typically receive bKash and Nagad withdrawals within five minutes of approval. Bank transfer withdrawals may take up to one business day.

tk10c reserves the right to carry out additional security checks on any withdrawal request. During such checks the withdrawal will be placed in a pending status. Players will be notified by email if additional documentation is required. tk10c aims to resolve all pending withdrawal reviews within 24 hours.

Refused or Reversed Transactions

tk10c reserves the right to refuse or reverse any deposit or withdrawal where there are reasonable grounds to suspect fraudulent activity, money laundering, breach of these Terms, or a technical error in the transaction. In such cases, the relevant funds will be returned to the originating payment method and the account may be suspended pending investigation.

Section 5

Bonuses & Promotions

tk10c offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the specific terms published alongside each offer in addition to the general bonus conditions set out in this section. Where any conflict exists between a specific offer's terms and these general conditions, the specific offer's terms shall prevail for that offer only.

Wagering Requirements

All bonus funds credited to a player's account are subject to wagering requirements before any withdrawal of bonus-derived winnings can be processed. The specific wagering multiplier applicable to each bonus is stated clearly in the promotional terms for that offer. For example, a bonus with a 30x wagering requirement means the bonus amount must be wagered thirty times before any associated winnings become withdrawable. Wagering requirements must be met within the validity period stated for the bonus; any unused bonus funds and associated winnings will be removed from the account at the expiry of the validity period.

Bonus Eligibility

Bonuses are available to players who have completed the registration process and, where applicable, made a qualifying deposit. Each player is entitled to claim a welcome bonus once only. Attempting to claim a welcome bonus multiple times by creating additional accounts is a violation of the one-account policy and will result in account closure.

Promotional Abuse

tk10c reserves the right to withhold, cancel, or reclaim any bonus where there is evidence that a player has engaged in promotional abuse. Promotional abuse includes but is not limited to: creating multiple accounts to claim multiple bonuses; using low-risk or arbitrage betting strategies specifically designed to clear wagering requirements without genuine risk; colluding with other players to share bonuses; and exploiting technical errors in bonus crediting systems.

Free Spins

Free spins awarded as part of a promotion are valid only on the specific game or games stated in the promotional terms. Free spin winnings are credited as bonus funds and are subject to the wagering requirement stated for the relevant promotion. Free spins that are not used within the stated validity period will expire without replacement.

Section 6

Betting & Gaming Rules

All bets placed on tk10c are subject to the specific rules of the relevant game or sports market in addition to the general provisions of this section. It is the player's responsibility to familiarise themselves with the rules of any game or betting market before placing a wager.

Bet Acceptance and Void Bets

tk10c reserves the right to decline or limit any bet at its sole discretion and without the requirement to provide a reason. Bets are accepted only when a confirmation message is displayed to the player following placement. A bet is not considered accepted until this confirmation is received. tk10c bears no liability for bets that were not confirmed due to connectivity issues, device failure, or any other technical interruption on the player's side.

Bets may be declared void in the following circumstances:

• The relevant sporting event is cancelled, postponed, or abandoned and not replayed within the specified settlement period
• The bet was placed at an incorrect price due to a manifest error in the odds feed
• The bet was placed on a market that was offered in error
• Evidence of match-fixing or result manipulation is identified in relation to the relevant event

Casino Games — RNG and RTP

All casino games available on tk10c use certified random number generators (RNG) supplied by the respective game studios. tk10c does not alter, override, or influence RNG outcomes. The published return-to-player (RTP) percentages for each game title are provided by the studio and represent theoretical long-term averages across all players — they do not guarantee outcomes for any individual session.

Errors and Malfunctions

In the event of a technical malfunction during a game session — including server disconnections, display errors, or incorrect game states — tk10c reserves the right to void the affected round and return the wager to the player's balance. Where a malfunction results in an incorrect win being credited, tk10c reserves the right to reclaim the incorrect amount. Wins resulting from clearly erroneous game states will not be honoured.

Section 7

Prohibited Conduct

The following activities are strictly prohibited on the tk10c platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and reporting to relevant authorities where applicable.

• Fraud and Misrepresentation: Providing false registration information, impersonating another person, or using a fraudulently obtained payment method.
• Money Laundering: Using the tk10c platform to deposit, transfer, or withdraw funds derived from illegal activity. tk10c has a zero-tolerance policy on money laundering and cooperates fully with law enforcement investigations.
• Arbitrage and Bonus Abuse: Systematically exploiting promotional offers, bonus terms, or odds errors for guaranteed profit without genuine risk.
• Collusion: Working with other players, affiliates, or third parties to manipulate game outcomes, share account access, or collectively exploit the platform.
• Use of Automated Tools: Using bots, scripts, artificial intelligence tools, or any automated system to place bets, navigate the platform, or interact with games on your behalf without explicit authorisation from tk10c.
• Chargebacks: Initiating a chargeback or payment reversal with your bank or mobile wallet provider without first raising the dispute with tk10c support. Unauthorised chargebacks constitute a breach of these Terms and the amount will be treated as a debt owed to tk10c.
• Hacking and Security Interference: Attempting to gain unauthorised access to any part of the tk10c platform, including other player accounts, internal systems, or the game servers.
• Third-Party Account Use: Allowing any other person to access or operate your account, or operating an account on behalf of another person.

Section 8

Account Suspension & Closure

tk10c reserves the right to suspend or permanently close any player account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions
• Failure to complete KYC verification within the required timeframe
• Suspected fraudulent activity or money laundering
• Discovery that the account holder is under 18 years of age
• Discovery of duplicate accounts held by the same individual
• Account inactivity for a period exceeding 12 consecutive months
• A valid self-exclusion request submitted by the account holder
• A court order, regulatory instruction, or law enforcement request

Voluntary Account Closure

You may request closure of your tk10c account at any time by contacting [email protected]. Before closing your account, any pending withdrawals will be processed and any remaining balance will be returned to your primary payment method. Bonus funds that have not met their wagering requirements will be forfeited upon voluntary closure.

Inactive Accounts

An account is considered inactive if no login activity has been recorded for a period of 12 consecutive months. tk10c will notify the account holder at the registered email address prior to classifying the account as inactive. Inactive accounts may be subject to an administrative fee of ৳200 per month after a 30-day notice period, deducted from the remaining account balance. Where the balance reaches zero, the account will be closed. Players may reactivate an inactive account by contacting [email protected] and completing any outstanding KYC requirements.

Self-Exclusion

Players who feel that their gambling behaviour is becoming problematic may request a self-exclusion period ranging from 30 days to permanent exclusion. Self-exclusion requests are actioned immediately upon receipt and cannot be reversed during the exclusion period. For full details of the self-exclusion process and all responsible gaming tools available, please visit our Responsible Gaming page.

Section 9

Limitation of Liability

To the maximum extent permitted by applicable law, tk10c, its officers, directors, employees, affiliates, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the tk10c platform, including but not limited to:

• Loss of funds resulting from gambling activity on the platform
• Loss of data, profits, or goodwill
• Platform unavailability due to scheduled maintenance, technical failure, force majeure events, or internet connectivity issues outside our reasonable control
• Errors in game display, odds, or settlement that are corrected within a reasonable timeframe
• Unauthorised account access resulting from a player's failure to secure their login credentials
• Delays in payment processing caused by third-party payment providers including bKash, Nagad, Rocket, or any banking institution

tk10c provides the platform on an "as is" and "as available" basis. While we strive to maintain continuous platform availability, we do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for implementing appropriate security measures on your own devices.

Section 10

Amendments & Governing Law

tk10c reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — tk10c will provide notice via the registered email address associated with your account and will post the updated Terms on this page with a revised "Last Updated" date.

Your continued use of the tk10c platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to an amendment, you must cease using the platform and may request account closure by contacting [email protected] before the amendment takes effect.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. All remaining provisions shall continue in full force and effect and shall not be affected by the modification or removal of the invalid provision.

Contact and Complaints

If you have a question, concern, or complaint regarding these Terms or any aspect of the tk10c platform, please contact our support team in the first instance:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week — BST (UTC+6)
• Response Target: Most queries resolved within 15 minutes during standard hours

tk10c is committed to resolving all complaints fairly and promptly. If your complaint is not resolved to your satisfaction within 10 business days, you may escalate the matter in writing to the same email address marked "Formal Complaint" for senior review.