Privacy Policy — tk10c Casino
At tk10c, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and the rights you hold over your information as a player based in Bangladesh.
Data Security First
All data transmitted between your device and tk10c is protected by 256-bit SSL encryption. Your account credentials, payment details, and personal information are stored on secured servers with restricted access.
No Unauthorised Sharing
tk10c does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted service providers who are contractually obligated to protect it.
You Control Your Data
As a tk10c player, you have the right to access, correct, or request deletion of your personal data. Submit a request at any time by contacting [email protected] and we will respond within 10 business days.
Transparent Cookie Use
Cookies on tk10c are used strictly for session management, platform performance, and fraud prevention. We do not deploy tracking cookies that follow you across unrelated third-party websites.
KYC Data Handled Carefully
Identity documents submitted for KYC verification are encrypted at rest, accessible only to authorised compliance staff, and are never used for any purpose beyond identity and age verification.
Defined Retention Periods
tk10c does not hold your personal data indefinitely. Retention periods are defined by the purpose of collection and any applicable legal obligations. When data is no longer required, it is securely deleted or anonymised.
Section 1
Information We Collect
When you register an account, use the tk10c platform, or interact with our support team, we collect certain categories of personal data. This section describes each category, the specific data points within it, and the circumstances under which each is collected.
Registration and Account Data
When you create a tk10c account, we collect the information you provide directly during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. This data is required to establish your account and is used throughout your relationship with tk10c.
Identity Verification (KYC) Data
Before any withdrawal is processed, we are required to verify your identity as part of our Know Your Customer (KYC) obligations. During this process we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or driver's licence. We may also collect proof of address documents and, in certain circumstances, source-of-funds documentation. All KYC documents are handled with the highest level of confidentiality and are accessible only to authorised compliance personnel.
Financial Transaction Data
Every deposit and withdrawal processed through your tk10c account generates a transaction record. This record includes the transaction amount in BDT, the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the mobile wallet number or bank account reference, the transaction timestamp, and the transaction status. We do not store full bank account credentials or mobile banking PINs — these remain within the respective payment provider's secure systems.
Gameplay and Betting Activity Data
We record your activity on the tk10c platform including the games you play, the bets you place, the amounts wagered, the outcomes of those bets, and your session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement purposes.
Technical and Device Data
When you access tk10c via a browser or mobile device, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. We also record login timestamps, session lengths, and the pages you visit within the platform.
Communications Data
If you contact our customer support team by email or live chat, we retain a record of that communication including the content of your message and any attachments you send. This data is used to resolve your query and to improve the quality of our support service.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Name, DOB, address, email, phone | Account sign-up |
| KYC Documents | NID, passport, proof of address | First withdrawal request |
| Financial Data | Deposit/withdrawal amounts, bKash/Nagad reference | Every transaction |
| Gameplay Data | Bets placed, games played, session duration | Active platform use |
| Technical Data | IP address, browser, device type | Every site visit |
| Communications | Support chat transcripts, emails | Customer support interactions |
Section 2
How We Use Your Data
tk10c processes personal data only for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your personal information are set out below.
Account Management and Platform Access
Your registration data is used to create and maintain your account, authenticate your identity when you log in, and ensure that only you can access your funds and gameplay history. Without this data, we cannot provide you with a personalised and secure account experience.
Payment Processing
Financial transaction data is used to process your deposits and withdrawals accurately and promptly, to reconcile your account balance, and to investigate any payment discrepancies or disputes. We share only the minimum necessary transaction data with our payment processing partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and BRAC Bank — to complete each transaction.
Identity Verification and Fraud Prevention
KYC data and technical data (including IP addresses and device fingerprints) are used to verify your identity, confirm your age as 18 or above, detect and prevent fraudulent activity, and identify multi-accounting or bonus abuse. These measures protect both tk10c and legitimate players from harm.
Responsible Gaming Compliance
Gameplay and betting activity data is analysed to identify patterns that may indicate problem gambling behaviour. If our responsible gaming monitoring system flags unusual activity on your account — such as significantly increased deposit frequency, extended session durations, or large losses in a short period — our support team may reach out to offer assistance. This processing is conducted in your interest and in fulfilment of our responsible gaming obligations.
Customer Support
Communications data is used to respond to your support queries, to maintain a history of interactions for continuity of service, and to train our support team. Support transcripts are retained for a period defined in the Data Retention section of this policy.
Marketing Communications
With your explicit consent, we may use your email address to send you information about promotional offers, seasonal campaigns (such as BPL cricket promotions, Eid bonuses, and Pohela Boishakh specials), and platform updates. You may withdraw your marketing consent at any time by contacting [email protected] or by using the unsubscribe link included in every marketing email.
No Unsolicited Third-Party Marketing: tk10c does not share your personal data with any third party for the purpose of that third party sending you their own marketing communications. Your data is never sold. If you receive unsolicited communications claiming to be from tk10c affiliates or partners, please report this to [email protected].
Section 3
Legal Basis for Processing
tk10c processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases are described below in relation to the main categories of processing activity carried out on the platform.
Contractual Necessity
The majority of processing activities on tk10c — including account creation, payment processing, KYC verification, and gameplay management — are carried out because they are necessary to deliver the services described in the Terms and Conditions to which you agreed when registering. Without this processing, we cannot fulfil our contractual obligations to you as a registered player.
Legal Obligation
Certain processing activities are required by law or are necessary for compliance with legal obligations. This includes identity verification and anti-money laundering checks, record-keeping for financial transactions, and the retention of specific data categories for defined minimum periods.
Legitimate Interests
Where processing is not strictly required by contract or law but serves a genuine and proportionate business interest, tk10c relies on the legitimate interests legal basis. This includes fraud detection and prevention, security monitoring, responsible gaming surveillance, platform analytics, and the improvement of our services. In each case, we have assessed that our interests do not override your fundamental rights and freedoms.
Consent
Where we send you marketing communications or deploy non-essential cookies, we rely on your freely given, specific, and informed consent. You have the right to withdraw consent at any time without detriment to your account status. Withdrawal of consent does not affect the lawfulness of any processing carried out before consent was withdrawn.
Section 4
Third-Party Sharing & Disclosure
tk10c does not sell, lease, or otherwise transfer your personal data to third parties for their own commercial purposes. However, in order to operate the platform and deliver services to you, we share limited and necessary personal data with the following categories of third-party recipients.
Payment Processing Partners
To process your deposits and withdrawals, we share transaction-relevant data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. The data shared is limited to what is strictly necessary to complete each transaction and is governed by the privacy policies of those respective services.
Game Software Providers
tk10c offers games developed by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by one of these providers, limited session and gameplay data may be transmitted to their servers to render the game and record the outcome. These providers are bound by contractual data processing agreements that restrict their use of your data to game delivery and technical support purposes only.
Identity Verification Services
For KYC purposes, we may use third-party identity verification technology to cross-reference the documents you submit against authoritative data sources. Any third-party provider used for this purpose is required to comply with strict data handling standards and is prohibited from retaining or re-using your identity documents beyond the scope of the verification check.
Legal and Regulatory Disclosure
tk10c may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal process, or a court order. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of the disclosure where permitted by law.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of the tk10c business, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the registered email address on your account prior to the transfer taking effect, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.
⚠ Never Sold: tk10c will never sell your personal data to data brokers, advertising networks, or any other commercial third party. If you are ever approached by a third party claiming to have purchased your data from tk10c, please report this to [email protected] immediately — this would constitute a serious breach and will be investigated urgently.
Section 5
Cookies & Tracking Technologies
tk10c uses cookies and similar tracking technologies to operate the platform, maintain session continuity, measure performance, and detect fraudulent activity. This section explains the types of cookies we use and their specific purposes.
Essential Cookies
These cookies are strictly necessary for the tk10c platform to function. They manage your login session, remember your account preferences, maintain your active game state, and ensure that security checks are applied consistently across your browsing session. Essential cookies cannot be disabled without breaking core platform functionality. No consent is required for these cookies as they are necessary to deliver the service you have requested.
Analytics Cookies
We use analytics cookies to understand how players use the tk10c platform — which pages are visited most frequently, how long sessions last, which games are most popular, and where technical errors occur. This data is used in aggregate form and is not linked to your individual identity. Analytics cookies are only deployed with your consent.
Security and Fraud Detection Cookies
tk10c deploys cookies and device fingerprinting technologies to detect and prevent fraudulent activity including multi-accounting, unauthorised access attempts, and bonus abuse. These cookies record identifiers that allow us to recognise your device across sessions. They are treated as essential cookies as they are necessary for platform security.
What We Do Not Use
tk10c does not use third-party advertising or retargeting cookies. We do not participate in cross-site tracking networks. Cookies set by tk10c do not follow you to unrelated websites outside of the tk10c platform.
| Cookie Type | Purpose | Consent Required | Retention |
|---|---|---|---|
| Essential / Session | Login state, game session, security | No — functionally required | Session / 30 days |
| Analytics | Platform usage measurement | Yes | Up to 12 months |
| Fraud Detection | Device fingerprinting, multi-account detection | No — security essential | Up to 24 months |
| Advertising / Retargeting | Not used by tk10c | N/A | N/A |
Section 6
Data Retention
tk10c retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes. When data is no longer required for any of these purposes, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.
Active Account Data
While your tk10c account remains active, we retain all registration data, KYC documents, financial transaction records, and gameplay history associated with that account. This data is necessary for the ongoing operation of your account and for compliance with applicable financial record-keeping requirements.
Post-Closure Retention
Following the closure of your account — whether voluntary or due to a breach of Terms — tk10c retains certain categories of data for a minimum of five years. This retention period is required to meet anti-money laundering obligations, to support any ongoing or future dispute resolution, and to honour any valid legal request for records. Financial transaction records may be retained for up to seven years where specific regulatory requirements apply.
Communications Data
Customer support transcripts and email correspondence are retained for a period of three years from the date of the last interaction. This allows us to maintain continuity of support and to reference historical communications in the event of a dispute.
Marketing Consent Records
Records of your marketing consent — including the date consent was given and any subsequent withdrawal of consent — are retained indefinitely to demonstrate compliance with our obligations. These records contain only the consent status and timestamp, not the content of any marketing communications sent.
| Data Category | Retention Period |
|---|---|
| Registration and Account Data | Duration of account + 5 years post-closure |
| KYC Identity Documents | Duration of account + 5 years post-closure |
| Financial Transaction Records | Up to 7 years (regulatory requirement) |
| Gameplay and Betting History | Duration of account + 3 years post-closure |
| Customer Support Transcripts | 3 years from last interaction |
| Technical / Device Logs | 12 months from collection date |
| Marketing Consent Records | Indefinitely (compliance record) |
Section 7
Your Privacy Rights
As a registered player on tk10c, you hold a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 10 business days and will complete the request within 30 days unless the complexity of the request requires an extension, in which case you will be notified.
Right of Access
You have the right to request a copy of all personal data that tk10c holds about you. This is commonly called a Subject Access Request (SAR). We will provide the data in a clear, readable format and will explain the purpose for which each category of data is held.
Right to Rectification
If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. Minor corrections such as updating your contact number or email address can be made directly from your account settings panel without needing to submit a formal request.
Right to Erasure
You have the right to request that tk10c deletes your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to overriding legal obligations — for example, where we are required by law to retain financial records for a minimum period, we cannot erase those records until the legally required retention period has elapsed.
Right to Restriction of Processing
In certain circumstances — such as where you contest the accuracy of data we hold, or where you have objected to processing and we are assessing that objection — you may request that we restrict the processing of your data to storage only until the matter is resolved.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you provided to tk10c. This copy can be transmitted to another service provider of your choice.
Right to Withdraw Marketing Consent
If you have consented to receiving marketing communications from tk10c, you may withdraw that consent at any time by emailing [email protected] or by clicking the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect your account status or your ability to continue using the platform.
How to Submit a Request: All privacy rights requests should be directed to [email protected] with the subject line "Privacy Rights Request". Please include your registered email address, the nature of your request, and your account username so that we can locate your data efficiently. We do not charge a fee for privacy rights requests unless they are manifestly excessive or repetitive.
Section 8
Data Security Measures
tk10c takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. This section provides an overview of the primary security measures in place.
Encryption in Transit
All data transmitted between your browser or device and the tk10c platform is protected using Transport Layer Security (TLS) with 256-bit encryption. This is the same standard used by major financial institutions worldwide and ensures that any data intercepted in transit cannot be read by a third party.
Encryption at Rest
Sensitive data stored on our servers — including identity documents, financial records, and account credentials — is encrypted at rest using industry-standard encryption algorithms. Encryption keys are managed separately from the encrypted data and are accessible only to authorised system processes.
Access Controls
Access to personal data within tk10c's internal systems is governed by role-based access controls. Only staff members who require access to specific data categories in order to perform their job functions are granted that access. All internal access to sensitive data is logged and subject to periodic audit.
Password Security
Account passwords are stored using a one-way cryptographic hashing algorithm. tk10c staff cannot view or retrieve your password. If you lose your password, the account recovery process requires you to set a new one — your existing password cannot be recovered. We strongly recommend using a unique, complex password for your tk10c account and enabling two-factor authentication (2FA) from your account security settings.
Breach Response
In the event of a data breach that poses a risk to your personal data, tk10c will notify affected players at the registered email address without undue delay and will take immediate steps to contain and remediate the breach. We will provide clear information about what data was affected, the likely consequences, and the measures we are taking to address the situation.
⚠ Your Responsibility: tk10c's security measures protect data within our systems, but you share responsibility for the security of your account. Never share your password with anyone, including tk10c support staff — we will never ask for your password. If you suspect your account has been compromised, contact [email protected] immediately and change your password from the account settings panel.
Section 9
Policy Updates & Contact
tk10c reserves the right to update this Privacy Policy at any time to reflect changes in the law, changes in our data processing practices, or changes to the services we offer. When material changes are made — changes that significantly affect your rights or how your data is used — we will notify you via the registered email address on your account and will post the updated policy on this page with a revised "Last Updated" date at the top of the document.
We encourage you to review this Privacy Policy periodically, even when you have not received a notification of changes, to stay informed about how tk10c is protecting your information. Your continued use of the platform after the effective date of a revised policy constitutes your acceptance of the updated terms.
Contact for Privacy Matters
If you have any questions, concerns, or complaints relating to this Privacy Policy or to the way in which tk10c handles your personal data, please contact us using the details below. We are committed to addressing all privacy-related queries promptly and transparently.
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Privacy Enquiry or Privacy Rights Request
- Support Hours: 24 hours a day, 7 days a week — BST (UTC+6)
- Response Target: Initial response within 24 hours; full resolution within 10 business days
Related Policies: This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which contain additional provisions relevant to how your account and personal data are managed on the tk10c platform. 18+ only.
Questions About Your Privacy?
Our support team is available 24/7 to help with any privacy-related queries. You can also explore our FAQ, read the full Terms, or head back to the casino.